1. Overview

Thank you for shopping at Dvóra (dvorabeauty.com). We are committed to ensuring your satisfaction with our premium beauty, skincare, fashion, and electronics collections. If you are not entirely satisfied with your purchase, we are here to help under the guidelines specified below.

2. Return Eligibility Window

In accordance with local e-commerce regulations in Saudi Arabia, you have 7 days from the date of receiving your item to request a return or exchange. To be eligible, your item must be unused, unaltered, and in the same perfect condition that you received it, inside its original branded packaging.

3. Non-Returnable Items (Crucial for Hygiene)

To safeguard health and hygiene, certain types of products cannot be returned or exchanged once opened:

• Beauty & Skincare: Any cosmetics, creams, serums, or personal care items that have been unsealed, opened, or used.
• Innerwear & Fashion: Certain high-end personal fashion items due to hygiene regulations.
• Damaged Items: Products that show signs of usage, altered seals, or physical damage caused by improper handling after delivery.

4. Smart Electronics Warranty & Returns

For our next-gen smart electronics, returns are accepted within 7 days only if the product is in its original box with all factory seals intact. If the device experiences a technical or manufacturing defect after opening, it will be covered under its specific manufacturer warranty conditions.

5. The Refund Process

Once we receive and inspect your returned item at our warehouse, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed automatically back to your original payment method (Mada, Visa, Mastercard).
• Please note that it may take a few business days for your bank or card issuer to post the refund amount to your account.
• Shipping fees and COD (Cash on Delivery) service charges are non-refundable.

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify our customer care team immediately within 24 hours of delivery so we can arrange a free replacement for you.

7. How to Start a Return

To initiate a return or exchange, please reach out to our premium customer support team with your order number: